Questions and Answers

Due to large call volumes, please only contact us, when you are getting close to the timing to be prepared for a puppy. (Texting is most preferred for faster service) (Schedule usually within 2 weeks of time to ready date). Our process is very simple. You can call, text or email to schedule a visit (Only when you are absolutely ready for a puppy). Our appointment sessions are generally an hour (Please plan accordingly).  The first 30 minutes you will be able to play and interact with the puppies to see which one is the right fit. We monitor the puppies' behaviors, mannerisms and assist in making the right decision for you and your family. Once a puppy is selected, we focus the second half (usually 30 minutes in length) on instructions, maintenance and the paperwork application. We provide a bag of goodies to get you started and advise to keep in contact with us so we can further assist you and your puppy during the transition process. We continue to assist after our puppies leave to ensure a smooth transition process. Important to note: Not all puppies transition to new environments the same, which is why it is important that we stay in contact to ensure their best care.  Please note: This is also an interview process, from the moment we get the call and the visit. We are interviewing the person's ability to be prepared for a dog. If there is any signs of inconsistency's or the new potential owners inability to properly demonstrate care, courtesy, respect or consideration, we reserve the right to refuse a puppy. Any one who does not show for schedule visits and did not call ahead to cancel or give us courtesy to reschedule or simply did not appear for the visit, will not be able to obtain a puppy from us. It tells a great deal about a person who does not respect the time of others or animals. Furthermore, our call systems screens those who are banned from having animals or are banned from our program, if your call does not go through or we do not respond may be do to your call being spammed. Please email if this happens to you by error.

New York State legally provides you coverage for illness, death & injury to a puppy in the first 14 business days called the puppy lemon law. If it is determined by a vet that a puppy was sick, injured or dying during acquisition (Must be vet checked within 10 days) you have one of three options. 

1. Return for a full refund

2. Trade with another available puppy

3. Keep the puppy, get vet reimbursement for medical fees incurred from such event (excludes, maintenance related expenses, dewormers, fecal tests and shots expenses not related to illness) up to the amount paid for the puppy.

If it's something serious, we recommend option # 1 & 2, less serious, option # 3. 

Please note: This health guarantee does become void if your puppy goes outside without all its shots in the first 4 weeks of leaving our premises. It is important to treat this puppy like a newborn, keep away from new people/animals outside your home and do not allow them near sick individuals within the home. Yes, puppies can get a cold or flu.

It is important to note, transition shock affects the immunity of every puppy for the first 5 days of ownership. Every puppy reacts differently. On average, we have 2% variable of puppies who struggle seriously with transition shock and may need medical intervention. If this occurs, return puppy immediately, this will allow us to treat the puppy at our cost and not the burden of the customer. We have noticed that when the customer chooses option #3. The burden substantially exceeds the value of the puppy.   

We also provide up to 6 months genetic, hereditary and developmental guarantee upon commencement of the agreement in order to make sure that a puppy finishes development properly. Most issues arise right away, if your puppy has a genetic or hereditary issue. Do not wait to resolve. If you determine to resolve after the six months expires, we are not responsible for the costs or consequences to those actions. Neglected issues of genetic origin tend to become far more costly if a person neglects to care early on or within that window. If a veterinarian asks you to wait for treatment, do consider the costs and consequences of waiting. It is not often that we get an activation of this portion of the health guarantee, but we do advise to do so timely and wisely if this event does arise. Upon notifying us of the issue, you have to provide in writing which of the three options you intend on taking along with all the necessary documentation listed on your health guarantee. If you choose to wait, you loose valuable options for your puppy. We do extend the genetic/hereditary guarantee for puppies we feel require it.

Using the instructions is a lot to take in. We use this section to reiterate, if your puppy is in the middle of deworming.  Please note: not all parasites are worms, visible or internally, the cleansing process is just called deworming/detox. In order for a human to get these parasites, they would have to have ingested their puppy's fecal matter (poop) or allow their puppy to lick them in the face, or due to uncleansed hands. This does take a bit of work to happen. Don't panic!

Long island is known for the microbial based parasites, Giardia and Coccidia (Beaches here have tapeworm, hookworm and roundworm). Giardia is within our soil, lakes, streams and thus, within the bottom of our shoes, on our floors and anywhere that has high traffic of animals, there it will be. Puppies get giardia when their mom cleans them when they are born and during nursing. It is unavoidable. When she ingests their poop and feed them she create a parasitic situation. Since Giardia and most parasite eggs hatch within 21 day cycles, the puppies have to get dewormed every two to three weeks. no exceptions. So we as breeders, deworm puppies every two weeks to cut down the population until it is all gone. It is extremely difficult, if not impossible to clear an entire litter in one shot, especially since all the puppies stay together. Their best chance of getting the best successful flush, is when the puppies are separated and leave our premises. This can only be done best when they leave. We do provide dewormers in house (one time as a courtesy.  We recommend buying safeguard (Fenbendazole) from chewy.com. It says its for Tapeworm, round worm and hook worm. However, six days supply also treats giardia. It normally costs $17 per pack (3 days supply). Please buy in advance and based on your puppies weight. Vets will charge substantially more if you get it from them instead. Please note: we do not reimburse vet fees relating to fecal tests, or deworming as this is part of the process and expected during the puppy maintenance process. Please take a fecal sample of your puppies poop on the 10th day from when dewormers were given, this will provide the best and most accurate results, if the dewormers worked or need repeating. Never test during deworming, inaccurate results will follow. 

Coccidia  (Microbial parasite)

Is microbial as well, does not affect humans and comes from live stock. The proper medicine is an antibotic called albon. That is the only way to rid of Coccidia. Some Vets provide it in a liquid form, we provide in tablets. If not provided during pick up, we do provide in house as a one time courtesy. All future cleansing will be at the owner's expense. It is important to note: during these processes, you must make sure your puppy does not ingest its poop at any time. This will start the process all over again. If the puppy touched their poop, then their toy and put the toy in their mouths. It defeats the purpose of the flush. Please plan accordingly.

Note: ALL puppies have parasites, either born or developed during the first 4 weeks of life during nursing. There is no such thing as a perfect scenario where they don't happen. All we can do is cleanse and continue until it is gone. Monthly maintenance is required for dogs for the rest of their lives. Your vet will provide a monthly chewable in the future for maintenance.

All information will be written down and provided.

We also educate about human deworming upon request.

Please note: If parasites are a concern for you, I strongly advise against getting a dog for a pet or service dog.

Please do this gradually and do not leave them unsupervised. If another animal is not up to date with their shots or goes frequently to places where high traffic of animal and potential diseases are, do not introduce until your puppy received all its primary shots.

The moment your puppy gets home. Bath immediately, with Dawn or puppy shampoo. Do not introduce to other animals, or let them walk around your house. We want to cleanse their body of whatever is from their litter mates. Start with luke warm water, feet first, body next, and head last. Make sure not to get water in their ears, goldens are prone to ear infections. Bath as frequent as needed during the puppy phase. Be careful, over bathing can dry their skin. puppies usually have baths every four weeks or unless they get dirty. Over bathing can dry their skin and create skin conditions. Groomers, only take puppies after all shots are received and they are 4 to 6 months of age. Plan accordingly.

All female goldens have fur in their vulva which as puppies can contribute to UTI or Vaginitis. Make sure to take a warm cloth twice a day and wipe their vulva area clean. For females with retained vulvas, push out so they can outgrow it.

Potty training is not for the faint of heart. The good news is that goldens are super smart and can learn in as quickly as 48 hours. The key lies with the owner. You must stay consistent. Puppies can't control or hold their bowls until 10 to 11 weeks of age. To start training their biological time clock, go on a strict schedule. They are stimulated to go to the bathroom the moment they have a drop of water or a kibble. If you leave the food and water bowl out to eat when they please, they will go to the bathroom all day long. Create a schedule that fits best for your needs. Presently, they are eating and drinking at 7am. 12pm and 5 pm. We provide water one more time before bed to flush their systems. After a meal, bring them to their wee wee pads and camp their until he/she goes to the bathroom. If they get it right, praise them "good potty" and pet them. They is showing them reward and an indication that they are doing something right. If they go to the bathroom in the wrong place through the day, say sternly "bad potty" and clean the space properly and place a pad where they went wrong. If they return their praise them. continue the process until you get two consistent days of potty training success.